|
|
|
How to Order
Postage/Shipping
Terms Contact
Us
|
|
|
||
|
|
||
| ||||||||||||
|
| Geovision Downloads/FAQCan't find keypro? see PDF files below
Download latest drivers http://www.geovision.com.tw/english/index.asp >> Downloads
|
FAQ and Support Pages (Hardware) | FAQ and Support Pages (Software) | FAQ and Support Pages (Remote View) | FAQ and Support Pages(Web Cam) |
1. Un-installation steps for both software and hardware (driver) for GV-600, GV-650, GV-750 and GV-800
2. "Can't not find keypro" and "Card setup fail".
3. Real Time Display Installation
Recording Times |
| 80 GB | 120 GB | 240 GB | 360 GB | 480 GB | 960GB | |
| 30 fps | 320 hrs | 480 hrs | 960 hrs | 1440 hrs | 1920 hrs | 3840 hrs |
| 60 fps | 160 hrs | 240 hrs | 480 hrs | 720 hrs | 960 hrs | 1920 hrs |
| 120 fps | 80 hrs | 120 hrs | 240 hrs | 360 hrs | 480 hrs | 960 hrs |
| 240 fps | 40 hrs | 60 hrs | 120 hrs | 180 hrs | 240 hrs | 480 hrs |
Motion detection may also be used |
Un-installation steps for both software and hardware (driver) for
GV-600, GV-650, GV-750 and GV-800
1. Go to “Start / MultiCam / Uninstall Multicam GV-600 or 750 or 800” to uninstall GV software program
2. Please uninstall other programs like remote playback, IP multicast, Remote View…etc
3. Please delete GV-600, 650, 750 or 800 folder in C drive
4. Please search and delete all Geo*.ini files
Hardware (driver)
1. Go to “Device Manager\Audio, Video and Game Controller” to uninstall the GV600 Audio and GV600 Video Capture (GV600 Audio #1, Audio #2, Video Capture #1, Video Capture #2 and etc.)
2. Go to drive C:\Windows ( Winnt ) \ inf to delete oem*.inf containing the GV600 installation information and the relevant oem*.pnf in the Windows Explorer.
3. Go to drive C:\ Windows ( Winnt ) \system32\driver to delete AGV600.sys and GV600.sys.
4. Then restart PC, and let the Windows O/S detect the new hardware. Install the driver new.
5. After finishing the drivers, please go to “Device Manager\Audio, Video and Game Controller” to check if the drivers and the file version are already there. If yes, then we can assure that your system can work properly and problem less.
Technical Notes: Regarding the problem of the message
"Can't not find keypro" and "Card setup fail".
"Can't not find keypro"--> That meaning our system can't detect protect keypro.
"Card Setup fail"--> That meaning our system can't detect your GV800V2 capture card. Please check your drivers first from "Device Manager\Audio, Video and Game Controller" to see if the related drivers are still there. If you GV800V2 driver install successfully will to show 8 devices. GV800V2 card must to install different driver. The GV800V2 capture card, will to show "GV800V2 Video Capture #A~#D" and "GV800V2 Audio #A~#D".
According to my experience, I can tell you that the reason why the "Can't find Key-pro" message pops up is due to the loose of the driver. To the "Can't find Keypro" issue, could you please double check the driver under "Device Manager\Audio, Video and Game Control" and see if they are still there. However, here I would like to offer a way to solve this problem. Please follow the instructions to accomplish the driver setting:
Windows 98/ME
Step 1: Remove all GV-Series Video capture and GV-Series Audio device from windows "Device Manager".
(ex, GV800V2 Video capture #A~#D and GV800V2 Audio #A~#D)
Step 2: Remove all GV-Series.inf and AGV-Series.inf form C:\WINDOWS\INF\OTHER
(ex, GV800V2V.inf and GV800V2A.inf or GVA.inf)
Step 3: Remove all GV-Series.sys and AGV-Series.sys from C:\WINDOWS\SYSTEM32\DRIVERS (ex, GV800V2.sys and AGV800V2.sys and AGV.sys)
Windows 2000/XP
Step 1: Remove all GV-Series Video capture and GV-Series Audio device from windows "Device Manager".
(ex, GV800V2 Video capture #A~#D and GV800V2 Audio #A~#D)
Step 2: Remove all oem*.inf and oem*.pnf form C:\WINNT\INF\
(ex, oem0~5.inf and oem0~5.pnf)
Step 3: Remove all GV-Series.sys and AGV-Series.sys form C:\WINNT\SYSTEM32\DRIVERS
(ex, GV800V2.sys and AGV800V2.sys and AGV.sys)
Step 4: When you finished above steps, then reinstall the GV800V2 driver from the "Device Manager".
Step 5: After finishing the installation, please go to "Device Manager\Audio, Video and Game Controller" to take a look whether the GV800V2 Audio #A~#D and GV800V2 Video Capture #A~#D are existing.
When you finished above steps, if still have the same problem, the problem is that the Registry value is error. Please run C:\GV800\Dos2kreg.exe to re-register in the windows or please contact us to return the card.
Software Installation steps:
Step 1:
Install the GV-Series software (GV600V2 / GV650 / GV750 / GV800V2).
Step 2:
Insert "DSP (Real time display)" CD into the CD-ROM. There are 2 folders on the inside of the CD.
\Real-Time display-AP\--> copy all files to C:\GV-series folder.
Hardware Installation Steps:
Step 1:
Insert GV600V2 / GV650 / GV750 / GV800V2 capture card into PCI slots.
Step 2:
Turn on the PC power. Install the GV600V2 / GV650 / GV750 / GV800V2 capture card driver.
Step 3:
Turn off the PC power. Insert Real-Time display card into PCI slots.
Step 4:
Each kind of card has 1 unit of socket (please see red circle). Our package only comes with one cable line.
Step 5:
Please to connect the 2 sockets together and turn on the PC power. Windows will automatically detect the Real-time display card. Now select the driver path in the CD directory \Real-Time display-Driver to install the driver.
If install steps success, windows "Device Manager" will show 2 different kinds of card device.
1.0. What type of motherboard, DRAM, and Video card would best be used with GeoVision? |
1.1. How to delete and clean up all GeoVision files from previous installation? |
1.2. When I start up the GeoVision application, I get an error message "Cannot find keypro". How to correct this? |
1.3. During installation, there is a warning message on "Indeo CODEC missing". I have a new computer with Windows XP SP1 new version. How can I resolve this? |
1.4. My GeoVision card beeps constantly, but seems that the camera and card work fine. What can I do? |
1.5. Can I record video on the second drive if the first one is not yet full? |
1.6. How do I set up an advanced multi-time frame schedule? |
1.7.Sometimes the screen shows an "Error 100065" message when the software loads but everything seems to be working just fine. |
|
2.0. Web Browser does not "pick up" or display any picture, even if we FTP them separately. Why? |
2.1. The GeoVision card installed OK, but I cannot see video on screen. |
2.2. I see a "pink screen", or my monitor video gets scrambled in some camera layout modes. What is the problem? |
|
3.0 How can I connect and install GV-io Hardware? |
3.1. What type of PTZ (Pan-Tilt-Zoom)camera will GeoVision support, and how |
|
4.0. How can I install Remote View to the sever using ISDN MODEM on both ends? |
4.1. What are the recommended modem models to use with GeoVision? |
4.2. What do I do when a system cannot dial through the phone? |
|
5.0. What are the ports used by GeoVision servers and software? I need this information to configure my router. |
5.1. If my network supplier blocks port 80, how can I go around to that? |
5.2. How can I get to see GeoVision video over the internet from remote using static or dynamic IP? |
5.3. My IP is changing (Dynamic IP) all the time. How can I make use of GVIP/DMIP to view my GeoVision server from remote? |
5.4. I can view JPEG videos from remote, but when I tried to view mpeg4 format video, |
5.5. The GeoVision server is in my local area network and I have a router and firewall to the internet. |
5.6. All configuration was completed as above, but the webcam does not show up through the browser. |
1.0. GV650, 750, 800, 900, 1000 cards, if installed onto motherboards with VIA chipsets, will generate unstable clocking. These models use the "Hint" chip set for PCI bus control, and this Intel Hint chip set conflicts with VIA chip set. Therefore, please avoid using motherboards with VIA chipsets. Intel chipsets, SIS, and lots of other brand names are good. GV250 or GV600 do not have HINT chip sets, therefore, they are OK with VIA chip set mother boards.
DRAM is another factor that affects the performance of the card. We suggest using SDRAM, if not, then use DDR RAM or RAMBUS RAM.
We recommend any AGP video cards that supports DirectX 9.0 and above. The Intel 845G/845GL has on board VGA function that cannot support overlay display mode. If you plan to install our GV-DSP card (Real-time display card), or to use the full screen video mode (display videos from cameras only) on the Intel 845G chipset motherboard, then you can't see the image on screen. You can get around to this by installing an Direct X version 9.0 and above VGA card on the AGP slot.
As for CPU, you can use Intel, AMD, Celeron, etc.
1.1. Please find and delete the following files from your Hard Disk prior to installing the new hardware:
 | gv*.* |
| agv*.* |
| oem*.inf and oem*.pnf . These files come in pairs. To make sure you delete the right ones, please open up these files with note pad to check and delete those that are for Geovision. |
| geo*.* |
| bt*.* (for versions 4.3 s/w) |
1.2. This problem comes up if the installed software drivers were wrong or the motherboard not compatible.
When you look into the details of the audio and video drivers, you should get the attached:
Please make sure that your audio driver is at version 2,1,0,0 or later (for version 5.4 it should be 4,1,4,1 or later) and the video version is 2,1,6,6 or later, (for version 5.3 it should be 2,1,9,4 or later, for version 5.4 it should be 2,2,2,2 or later).
If you cannot get the above drivers installed, there must be some older versions of software in your computer that you need to delete.
Following are steps to uninstall old drivers from your computer:
 | Delete all GeoVision application software using "un-install". |
| Go to Windows Explorer, find and delete the followings: gv*.*, agv*.* , geo*.* and also oem*.inf, oem*.pnf. Be careful when you delete oem*.inf and oem*.pnf files. Open up the oem*.inf file with notepad, and see if those files are for GeoVision. Delete those and the corresponding oem*.pnf file that are for GeoVision. |
| Take the GeoVision card out; turn on the computer once without the card. Double check if there are other video capturing devices in the computer, especially those that usually comes with the video card (such as ATI, Matrox...) Un-install those capture devices and software away. |
| Install GeoVision and turn on the computer. If you have deleted all pertaining files, when Windows start up, it will advise you that a new hardware is found and will ASK you where to look for the driver. (***If the computer automatically assign a driver for you, be very careful: that means some old files are not erased yet, or some other BT878 related capture devices are still in the computer, and there are chances that the computer assigns the wrong driver for you. In that case, go back to steps 2 and 3 again. ***) Direct the computer to the GeoVision software CD, driver folder, and make sure you point towards the right driver, based on model no. (e.g. GV250, GV800, GV600) and hardware version. (In most cases, if you buy from us after April 2002, the card will have version 2 label on it). Verson2 drivers are: GV250: GV250.inf GV600: You should have two devices for 600: one for audio using the driver with "A" on it, one for video using the driver with "V" on it. The drivers are GV600_4A.inf and GV600_4V.inf for 600 4 port card, GV600V2A.inf and GV600V2V.inf for other 600 cards. GV650: You should have 4 devices for 650: 2 for audio using the driver with "A" on it, 2 for video using the driver with "V" on it. The 4 drivers are GV650A.inf and GV650V.inf for video. GV750: You should have 6 devices for 750: 3 for audio using the driver with "A" on it, 3 for video using the driver with "V" on it. The 6 drivers are GV750A.inf and GV750V.inf for video. GV800: You should have 8 devices for 800: 4 for audio using the driver with "A" on it, 4 for video using the driver with "V" on it. The 8 drivers are GV800_4A.inf and GV800_4V.inf for 800 4 port audio and video respectively, and GV800V2A.inf and GV800V2V.inf for all other 800 models. GV900: as above, 16 device drivers, 8 for audio and 8 for video. GV1000:as above, 32 device drivers, 16 for audio and 16 for video. Upon complete installation, please go to device manager and you will find the audio driver version being 4,1,4,1 or later and video driver to be 2,2,2,2 or later. |
1.3. With the September 2002 update to Windows XP (known as Service Pack 1), Microsoft is no longer distributing any version of the Indeo codecs with its operating system. This only affects users with new PCs that are shipping with Windows XP Service Pack 1, or clean installs of Windows XP SP1 on an older system. Installation upgrades of SP1 and the use of Windows Update does not remove existing Indeo codecs from your system.
However, if you select to save as MPEG 4, it would be OK. For wavelet compression, Please download the attached patch file, Indeo video 5.1 for Wavelet compression. This patch file is applicable for Windows XP-SP1.
Wavelet (Intel Indeo) CODEC: 
MPEG4 CODEC:
1.4. When GV-Series system is running, the system will automatically detect video source functionality and availability. If there are no video source plugged to the card, then the system will send out a beeping warning sound.
To avoid these beeping sound you may go to camera Start/Close from "Camera / Audio Install", and disable image channel for the unused channels. Please refer to the manual for more detail.
1.5. If there are multiple disks you've selected to record the data, once the first drive free space becomes
less than 500MB, then the recording will jump to the next one, and the next one, and so on. If the second doesn't exist,
then the program will start to recycle in FIFO(First In First Out)sequence.
1.7. Every time you run the GV application it'll send a code to detect the network status if one of the network server is enable. If your GV-system is not connected to the network then it will show "Send ()Em Err code=10065" message. This message is already taken away in version 5.1.
2.0. If you are using Internet Explorer or Netscape Navigator, make sure JavaScript and Java
capability on your browser is enabled. If you are not using either of the above listed
browsers, make sure it supports JavaScript or Java.
2.1. Please make sure the GeoVision camera input ports are "activated" and "show" is checked on the GeoVision software. Please make sure that the first two ports are connected with active video. Then, you can connect other ports at random. If the first port is not connected, you might not be able to view video from other ports at all. If the second port is not connected, it might take longer time to view videos from even numbered ports, i.e. ports 4,6,8,10, etc. However, once you are able to view the video on any ports, they will act "normal" from there onwards. Motion detect works immediate and fine.
Other things to check are:
| if the card is GV650 or 750 or 800, please make sure the motherboard does not have VIA chip set, |
| please check your video card compatibility, as on FAQ2.2, |
| please make sure your video input is strong enough. Try with a VCR or Camcorder, |
| please check your camera to see if there is any need for adjustment and alignment, and that there is power to the camera, |
