If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order
Your Safety...
...is guaranteed because RF Concepts uses the latest measures to protect your security when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
Our secure web server uses virtually unbreakable, state of the art 128bit SSLv3 and PGP email encryption to ensure end-to-end security for our site visitors.
If you have concerns with security issues, please contact contact form
Payment
Dispatch of your order...
We aim to dispatch orders within one working day of receiving the order, subject to stock availability. If for any reason there's a delay with the expected delivery time, we'll contact you and explain the situation.
Delivery to UK addresses...
All orders delivered to UK addresses are dispatched via Royal Mail Special Delivery or 24hr courier service. Therefore, you should normally receive your items the next working day after you have placed your order.
Please allow a couple of days extra delivery time for Scottish Highlands & Islands.
For more information with regards to our delivery charges for dispatches to UK addresses click see Post UK
Delivery to International addresses...
We normally dispatch all orders placed before
3:00pm (Monday-Friday) the same day. Orders placed after this time, or on a non-working day, will be dispatched the next working day.
All orders delivered to International addresses are normally delivered using International courier services such as TNT
or UPS. You normally can expect to receive your items within 1-7 working days, depending on service, after you have placed your order.
For more information with regards to our delivery charges for dispatches to UK addresses click see POST EXPORT
Customer support and service
Our offices are normally open for calls 'Monday-Friday 9am-5pm GMT' .
If unable to contact staff, please leave your message and contact number and we will return the call as soon as possible.
020
3051 5202 [UK] / [0845
5275074 - local rate UK]
+44
20 3051 5202
[International]
Email:
sales@rfconcepts.co.uk
Complaints...
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
If you feel you have a complaint please e-mail us at
sales@rfconcepts.co.uk or call us on
020 3051 5202
[UK]
We aim to ensure customer satisfaction. We endeavour to respond to complaints within 5 working days.
Returns and Refunds...
We believe that you will be delighted with your product, but there may be occasions were you feel it necessary to return an item. We aim to keep the process as simple as possible.
If you return an item to us which is faulty, or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.
If for any reason you aren't happy with your purchase, we'll give you a refund or exchange. Customers returning goods, through no fault of RF Concepts, will not have original post cost refunded, and may be subject to a handling charge. Simply return the item to us in its original condition with your receipt within 7 days of receiving the item. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.
Our returns address is:
RF Concepts
C16 Dundonald Enterprise Park
Carrowreagh Road
Dundonald
BT16 1QT
United Kingdom
The exception to the above rule on Returns is perishable items, sealed audio or video recordings or computer software
Warranty
All products are sold new. We guarantee all our products to be free of defects in workmanship and material for 365 days, unless otherwise specified, after sale to the customer. We will replace or refund providing there is no evidence of customer misuse, or alteration.
Copyright /Trademarks/Data Protection
Links to other websites and services
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply to all applicable laws in regard to the profession and use of any items purchased. By placing an order, the buyer represents that he or she agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
Privacy Policy
What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This is collected in accordance with the DATA Protection Act 1998.
What do we do with the information? We will use the information to process orders and to provide a more personal shopping experience.
We do not sell, trade or rent your personal information to other companies.
028 9041 9596 (UK) (sales only)